The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and. The eSourcing Capability Model for Service Providers (eSCM-SP) acts as a guide for Sourcing. Organizations to manage and reduce their risks and improve . Request PDF on ResearchGate | On Jan 1, , Elaine B. Hyder and others published eSourcing Capability Model for Service Providers (eSCM-SP).

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eSCM (eSourcing Capability Model)

Topics What is IT-enabled Sourcing? For companies that provide outsourcing services, especially in the information technology-centric areas, capabiliy helps them manage and reduce their risks and improves their capabilities across the entire sourcing life-cycle.

Clients, Service Providers, and consulting companies. A Level 2 organization has procedures in place to enable it to consistently meet its clients’ requirements.

It is intended to be a companion model to the eSCM-SP, focusing on esourding client aspects of successful sourcing relationships; it contains client-focused counterparts to more than half of the eSCM-SP Practices. Note that there is an IAOP member discount for these courses.

Esourcing Capability Model For Service Providers –

More recently, IT-intensive projects and tasks, including engineering services, geographical information systems, multimedia content development, and transcription services are also being increasingly outsourced, as are other knowledge-intensive processes, such as various types of knowledge process outsourcing KPO or legal process outsourcing LPO.

Oten, the irst client may be part of the joint venture. serice

But to deploy such a model either as a client or as a service provider, the paper documentation is necessary but not suicient. Each of the Model’s 84 Practices is distributed along three dimensions: It guides organizational processes that not only ensure delivery of the services customers expect but just as importantly guiding their eforts in designing and ror those services.


Managing and meeting client expectations are major challenges in sourcing of IT-enabled services, and examples of failure abound. Decision Tree for type of Capability Determination 64 Figure To integrate sourced services with the businesses ongoing activities, it is vital to get on well together. You must be logged in to post a comment.

Managing and meeting client expectations is a major challenge for service providers in these business relationships, and examples of failure abound.

Types of sourcing relationships 12 Figure 4. Types of sourcing relationships: Learn about the characteristics for each of the 5 Capability Levels. Parts of a Practice 82 Table 5. Without their trademark of the IT Governance Institute participation, this work could not have come to fruition. Capability Areas are groupings of Practices with capbaility content and focus.

Esourcing Capability Model For Service Providers

Managing Organizational Sourcing Performance 49 Figure IAOP has made addressing the needs of these professionals the centerpiece of its role as the global, standard-setting organization and advocate for the profession.

If they fail to fulil their obligations or if the Clients do not perform well enough the sourcing activities within their own organization, the expected value creation will be seriously impacted. To sustain a good relationship, two things are necessary: Over the past several years, many kinds of organizations, from manufacturing irms to banks to esourcihg, have been delegating IT-enabled activities to external service providers because Copyright protected. Doing this allows client organizations to avoid many pitfalls.


Level 1 indicates that the organization is providing a service. Registration information is here.

eSCM-SP v2: eSourcing Capability Model for Service Providers, Version 2 | SURVUZ

The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. As a result, the outsourcing market has seen unprecedented development.

In a nutshell, eSCM is more than a best practices sourcing framework – the model really instills a new culture of collaboration between Clients and their Service Providers. To provide feedback or suggest changes to any of our publications, please use the Change Request form.

For example, sourcing legacy payroll systems while a new payroll system is being developed. Client organizations can also use their certiications to signal to customers, regulators, and investors that they have achieved a known level of capability in their sourcing activities. Consistently Managing Sourcing 48 Figure But, working across the boundaries of companies, working collaboratively to bring forward new innovative solutions, is a lot easier said than done. A well balanced relationship is the key success factor for achieving successful coproduction of value for both parties, as is a relationship based on mutual trust, as trust constitutes the foundation of value creation.

Companies use eSCM to irst evaluate their current capabilities and to then put in place action plans to improve them.